Privacy Policy

Effective Date: 30/08/2025

At Creative Counselling (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect minimal personal data from users who request appointments through our contact form.
The information we collect is as follows:

• First Name
• Last Name
• Email Address
• Reason for Appointment
• Optional Message

No other personal data is collected, and we do not store sensitive information unless required for the purpose of providing counselling services.

2. How We Use Your Information

The information you provide through the appointment request form is used solely for the following purposes:

• To respond to your request and schedule your counselling session.
• To communicate with you regarding your counselling sessions.

We do not use your personal data for marketing purposes or share it with third parties for any reason.

3. Data Retention

We retain your data only for as long as necessary for the purposes outlined above:

• Data submitted via the appointment form is kept for a maximum of one week after submission, unless you engage in counselling services with us.
• If you become a client, your data will be retained for the duration of your counselling relationship and stored securely during that time.

Once your data is no longer needed, it will be deleted.

4. No Collection of IP Addresses

We do not collect or log your IP address when you visit our website.

5. No Use of Cookies

Our website does not use cookies or similar tracking technologies to collect personal data.

6. Security

We take appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

• Access the information we hold about you.
• Request corrections to any inaccuracies in your information.
• Request the deletion of your data, subject to any legal obligations we may have.

To exercise these rights or if you have any questions about your personal information, please contact us at privacy@creativecounselling.lu.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Creative Counselling
26, Rue J-F Kennedy L-7237 Steinsel
https://creativecounselling.lu
privacy@creativecounselling.lu